FAQ

If your parcel is damaged, you must claim it from the carrier within 48 hours. Please take a picture of the extent of the damage and send it to us at info@shanti.cz together with your order number. At the same time, please fill in a claim report with the carrier who delivered the parcel to you.

By credit card online, bank transfer or cash on delivery.

Simply create a wholesale registration, wait for it to be approved and you are ready to shop.

The minimum purchase amount for wholesale purchases is 1 900 CZK excluding VAT.

Yes, you are legally entitled to return unused goods within 14 days.

If it is a product that we offer as standard, we recommend activating a watchdog for it. For brands or products that we do not normally sell, we are unable to accommodate individual requests.

It depends on which carrier you choose. You can find shipping prices in the Customer Service section.

Send your presentation ideally including a price list to info@shanti.cz.

Yes, all products marked "IN STOCK" are available at our central warehouse in Brno.

We do not currently offer a chargeable priority service. We process orders in the order in which they are received. If you are nonetheless in a hurry for your order, you can contact us on our phone number and we will see what we can do for you in this regard.